Contact Us — By Email

Complete the form below with your deposit account comments or questions. We will respond to you as soon as possible.

Note: Please do not send us personal account information. This form is not secure and may be intercepted. By submitting this email form, you are consenting to our sharing the information you provide in this form within the KeyCorp family of companies for the sole purpose of responding to your email, and to our contacting you by mail, telephone, and/or email.

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If you'd like to speak with someone, call us at 1-800-872-5553, Monday through Friday,
8 a.m. to 6 p.m. ET

1 Requires minimum opening deposit of $50. We reserve the right to limit opening deposits in these accounts to $500,000 per account.

2 Deposits are insured up to the maximum allowable limit.

* All annual percentage yields (APYs) are accurate as of today only, and are subject to change without notice. Fees may reduce earnings on the account. For the Key Gold Money Market Savings account, all interest rates and APYs for all balance tiers are variable and may change at any time after the account is opened.

Please read our Agreements and Disclosures. If you opened your deposit account online within the last 90 days, you may also review the original agreements and disclosures provided to you.

KeyDirect is a business segment within KeyBank National Association.

KeyDirect offers great interest rates directly to consumers and businesses in 39 states and the District of Columbia but not AK, CO, ID, KY, ME, NY, OH, OR, UT, VT, or WA. If you currently reside in one of these 11 other states, please visit KeyBank at one of more than 1000 KeyBank branches or visit to see what rates are available in your area. Not all accounts available in all states. Please note that if you reside in IN and MI you can choose to bank either via the KeyDirect web site or call center, or through your local KeyBank branch or is a federally registered service mark of KeyCorp.

KeyBank is Member FDIC.