Frequently Asked Questions

KeyDirect Information:

  1. What is KeyDirect?
  2. How long has KeyDirect been in business?
  3. What is KeyDirect's relationship to KeyBank and KeyCorp?
  4. Are my deposits with KeyDirect FDIC insured?
  5. Why isn't KeyDirect listed under 'Key Bank N.A.' on the FDIC's website?
  6. How seriously do you take the privacy of my personal information?
  7. Can anyone from any state open a KeyDirect account?

Opening Accounts:

  1. How can I send in my money when I open an account?
  2. Where do I send in money to open my new account?
  3. Where do I send in forms that I have filled out?
  4. How can I add deposits into my existing Checking or Savings account?
  5. How are CD rates determined and locked in?

Online Banking:

  1. What is Online Banking?
  2. What can I do in Online Banking?
  3. What do I need to enroll in Online Banking?
  4. How do I sign up for Online Statements?
  5. Do you offer alerts?
  6. What is the easiest way to setup a Bill Payee?
  7. Do you support Personal Financial Management software?
What is KeyDirect?
KeyDirect is a business segment within KeyBank National Association. KeyDirect offers accounts directly to existing KeyDirect clients in 36 states and the District of Columbia. If you currently reside in AK, CO, CT, ID, IN, KY, ME, MI, NY, OH, OR, UT, VT, or WA, please visit KeyBank at one our KeyBank branches or visit www.Key.com to see what rates are available in your area. Not all accounts available in all states.
How long has KeyDirect been in business?
Key has offered the KeyDirect banking business since 1987 under a few different names. Our original business offered banking product via mail and phone, and we launched our first web site in 2001. We have been using the KeyDirect name since 2005.
What is KeyDirect's relationship to KeyBank and KeyCorp?
KeyCorp is the parent company of KeyBank and many other financial service-related companies. KeyCorp also owns investment, financing and real estate companies. KeyDirect is one channel that KeyBank uses to offer its banking products to its customers.
Are my deposits with KeyDirect FDIC insured?
Yes, your deposits at KeyDirect are FDIC insured up to the current FDIC-limits. Please visit the FDIC's website (www.FDIC.gov) for more specific details on those limits.
Why isn't KeyDirect listed under 'Key Bank N.A.' on the FDIC's website?
Since KeyDirect is actually a business segment of KeyBank, we are not listed as a separate business on those sites. All information pertaining to Key Bank N.A. applies to KeyDirect as we are a business segment of KeyBank N.A. You can read more about KeyBank N.A. on the FDIC's website by clicking on this link http://www2.fdic.gov/idasp/confirmation_outside.asp?inCert1=17534.
How seriously do you take the privacy of my personal information?
The protection of your personal customer information is our top priority. This Policy represents our commitment to you regarding the safeguarding and use of your personal information. Please read through our Privacy Policy to learn more about how highly we regard and protect your personal information.
Can anyone from any state open a KeyDirect account?
KeyDirect supports existing KeyDirect clients in those states in which KeyBank does not have any local branches. Customers in those 14 states must use www.Key.com or their local branch network to do their banking. KeyDirect does business in all states EXCEPT Alaska, Colorado, Connecticut, Idaho, Kentucky, Maine, Michigan, New York, Ohio, Oregon, Utah, Vermont and Washington state.

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How can I send in my money when I open an account?
You can fund accounts via regular mail, wire, ACH, and in some instances Debit Card or Credit Card.
Where do I send in money to open my new account?

For IRA/Retirement accounts:
Retirement Operations
PO BOX 1300
Buffalo NY 14240-1300

For all other accounts:
KeyDirect
PO BOX 5311
Cleveland OH 44101
Where do I send in forms that I have filled out?

For IRA/Retirement accounts:
Retirement Operations
PO BOX 1300
Buffalo NY 14240-1300

For all other accounts:
KeyDirect
PO BOX 5311
Cleveland OH 44101
How can I add deposits into my existing Checking or Savings account?
To make additional deposits into a Checking or saving account, you can mail a check, send a wire/ACH, or do an account-to-account transfer.
How are CD rates determined and locked in?
CD rates are locked in depending on how the new CD is funded. If funding by wire, the rate is guaranteed by the date the wire is received. If funding by check, you will receive the rate in effect on either the envelope postmark date or the date the check is received, whichever is higher.

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What is Online Banking?
Online Banking is a service that KeyDirect offers to help you manage and monitor your accounts. You can view your account activity and online statements, pay bills, get alerts, and much more to help manage your money. To enroll in Online Banking, go to KeyDirect.com and select “Enroll” in the Online Banking box on the left side of the page.
What can I do in Online Banking?
Pay bills, view online statements, make transfers, setup Alerts, use Budget Management and many other features.
What do I need to enroll in Online Banking?
Your Social Security or Tax ID Number, Key ATM or Debit Card (for faster enrollment), account number, and valid email address.
How do I sign up for Online Statements?
You can sign up during the Online Banking enrollment or once enrolled in Online Banking, go to the Statements & Documents tab, accept the disclosure and select “Yes, Go Paperless”. It's just that simple!
Note: Some accounts are not eligible for Online Statement at this time.
Do you offer Alerts?
Yes, we offer many different alerts based upon account type. Sign on to Online Banking and select “Maintain Alerts” on the Self Service tab.
There are two types of alerts in Online Banking:
  • Optional alerts are set up by you and will trigger an email alert when the event is reached. This alert generally occurs during a nightly process. These alerts can be added, modified, or deleted anytime.
  • Scheduled bill payment reminders
  • Balance Alerts
  • Transaction alert (set up when debit/credit amount posted)
  • CD's approaching maturity
  • Payment/credit transaction was processed

  • Bank-initiated alerts are automatically generated when specific Online Banking actions occur. You will not be able to modify or turn off these alerts. They are designed as a security feature which will give you greater knowledge of actions taking place within your Online Banking.
  • New bill payee has been added
  • Online Banking transfer account was added
  • Online Banking transfer account was activated
  • Email address was changed via Online Banking
  • Online Banking password was changed
  • User ID was changed via Online Banking
  • Request for an address change was made via Online Banking
  • Delivery of alerts was suspended
  • Phone Number Changed via Online Banking
What is the easiest way of setting up a Bill Payee?
On the Payments & Transfers tab, select “Add a Payee” and choose your payee from our list of Common Companies. All you need to do is enter the payee's account number and submit. If the payee is not in our list, you can add them manually by selecting the link on the “Add a Payee” page.
Do you support Personal Financial Management software?
No, not at this time.

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Please read our Agreements and Disclosures. If you opened your deposit account online within the last 90 days, you may also review the original agreements and disclosures provided to you.

KeyDirect is a business segment within KeyBank National Association.

KeyDirect offers great interest rates directly to consumers and businesses in 39 states and the District of Columbia but not AK, CO, ID, KY, ME, NY, OH, OR, UT, VT, or WA. If you currently reside in one of these 11 other states, please visit KeyBank at one of more than 1000 KeyBank branches or visit www.Key.com to see what rates are available in your area. Not all accounts available in all states. Please note that if you reside in IN and MI you can choose to bank either via the KeyDirect web site or call center, or through your local KeyBank branch or Key.com

Key.com is a federally registered service mark of KeyCorp.

KeyBank is Member FDIC.