Online Banking**

Online Banking

Welcome to KeyDirect's Online Banking Center. Here, you will find everything you need to get started with the online banking process.

Access your accounts anytime – anywhere!

Online Banking is a secure, internet-based service that gives you convenient, 24-hour access to your KeyDirect accounts.

  • Enroll or Sign on to Online Banking
  • Monitor your checking, savings, CD, FDIC-Insured retirement accounts, and home equity line of credit accounts – all for free1
  • Pay Bills – Pay anyone, anytime
  • Online Statements – View up to seven years of statements
  • Alerts – Keep up-to-sate on account activity and know when unexpected activity occurs
  • Schedule transfers between KeyDirect accounts or accounts at other financial institutions
  • Manage your budget – Track income and expenses
  • Confirm recent transactions
  • View check images
  • Reorder checks

Helpful Resources

Contact Us

  • Email us with your comments or questions about Online Banking
  • Call us at 1-800-539-1539

*Normal account service charges still apply

As a client, you may do business with several legal entities and should review the important additional disclosures your advisor will provide.

Banking products and trust services are offered by KeyBank National Association, Member FDIC.

**Investment products are offered through Key Investment Services LLC (KIS), member FINRA/SIPC. Insurance products are offered through KeyCorp Insurance Agency USA, Inc. (KIA). KIS and KIA are affiliated with KeyBank National Association (KeyBank). Investment and insurance products made available through KIS and KIA are:


KIS, KIA and KeyBank are separate entities, and when you buy or sell securities and insurance products you are doing business with KIS and/or KIA, and not KeyBank.

Save Time and Money with Bill Pay

Say goodbye to paper checks and stamps with Bill Pay. It's fast, easy, free, and guaranteed! You can:

  • Set up payees once and use them all of the time
  • Pay anyone you would normally pay by check – from utilities to a relative
  • Schedule single, recurring and future dated payments
  • Faster payments – 2 days for electronic and 4 days for paper check – are covered by our Bill Pay Guarantee
  • Expedited payments are available for a fee
  • Receive eBills – electronic versions of your bills that appear in Online Bill Pay
  • View up to 24 months of payment history

Helpful Resources

Contact Information

  • Email us with your comments or questions about Online Banking
  • Call us at 1-800-539-1539

Get Organized with Online Statements

Online Statements* are free, electronic versions of paper statements.

There are many reasons to enroll in Online Statements:

  • Private – statements are viewed within a secure Online Banking session
  • Informed – We'll send you an email when your statement is ready
  • Save time – No waiting for the mail
  • Organized – View up to two years of statements online
  • Convenient – View checking, savings, loans, and lines of credit statements in one place
  • Green – Help control the planet's future by reducing paper

Helpful Resources

Contact Information

  • Email us with your comments or questions about Online Banking
  • Call us at 1-800-539-1539

* must have an eligible account.


Alerts are email notifications of activity on your accounts. You can set up various alerts to notify you when select activity occurs on your accounts through Online Banking.

There are 2 types of alerts: Optional and Bank-Initiated. You select and set up Optional alerts. Bank-Initiated alerts are predetermined and required by the Bank.


Balance Alerts

  • Available balance or credit line falls below a client-specified amount
  • Balance goes above a client-specified amount

Bill Pay Alerts

  • Scheduled bill payment reminders
  • Bill payment not complete due to insufficient funds

Key's Online Banking Alerts

  • Transferring funds using a client-added account

Transaction Alerts

  • Deposits or withdrawals greater than a client-specified amount
  • Credit/Payment transaction has posted


Bill Pay Alerts

  • New Bill Payee has been added

Key's Online Banking Initiated Alerts

  • Online Banking Transfer Account was added
  • Online Banking Transfer Account was activated
  • Email address was changed via Online Banking
  • Online Banking password was changed
  • User ID was requested and provided to access Online Banking
  • Address change request was initiated via Online Banking
  • Suspend Alerts was activated
  • Phone number was changed via Online Banking

Helpful Resources

1 Requires minimum opening deposit of $50. We reserve the right to limit opening deposits in these accounts to $500,000 per account.

2 Deposits are insured up to the maximum allowable limit.

* All annual percentage yields (APYs) are accurate as of today only, and are subject to change without notice. Fees may reduce earnings on the account. For the Key Gold Money Market Savings account, all interest rates and APYs for all balance tiers are variable and may change at any time after the account is opened.

Please read our Agreements and Disclosures. If you opened your deposit account online within the last 90 days, you may also review the original agreements and disclosures provided to you.

** You will be linked to® when you access Online Banking. All accounts and services displayed may not be applicable to you.


KeyDirect is a business segment within KeyBank National Association.

KeyDirect offers great interest rates directly to consumers and businesses in 39 states and the District of Columbia but not AK, CO, ID, KY, ME, NY, OH, OR, UT, VT, or WA. If you currently reside in one of these 11 other states, please visit KeyBank at one of more than 1000 KeyBank branches or visit to see what rates are available in your area. Not all accounts available in all states. Please note that if you reside in IN and MI you can choose to bank either via the KeyDirect web site or call center, or through your local KeyBank branch or is a federally registered service mark of KeyCorp.

KeyBank is Member FDIC.