Welcome to KeyDirect®
KeyDirect is a division of KeyBank that offered accounts to clients where KeyBank does not have any branch locations. At KeyBank, we strive to provide you with the most up-to-date information as quickly as possible. As of August 1, 2019, KeyBank no longer opens new accounts on KeyDirect. There are no changes to your current KeyDirect account(s). You can continue to view and manage your account as usual at keydirect.com. Please contact 1-800-872-5553 for questions or support Monday — Friday, 8 a.m. — 6 p.m. ET.
Access Your Accounts Anytime — Anywhere!
Online Banking is a secure, internet-based service that gives you convenient, 24-hour access to your KeyDirect accounts.
Many firms offer their employees various types of retirement benefits. These plans go by many names, including a 401(k), pension plan, or profit sharing plan, to name a few.
The person who takes care of the plan is often referred to as the Plan Administrator. One of the jobs of the Plan Administrator is to contact former employees and ask what they would like to do with the funds that have accumulated in their plans.
Sometimes, the Plan Administrator cannot locate the former employee, or the former employee fails to respond to the notice. When this happens, the Plan Administrator must look to the plan document to determine what to do with the accumulated assets. Some of the options could include keeping the money in the plan, mailing a check to the former participant, or rolling the funds into an Individual Retirement Account (IRA).
If your employer rolled your qualified plan funds into an IRA with KeyBank, then we would have sent you paperwork that needed to be completed and returned. This is a sample of the documents that we would have personalized and mailed to the address that your former employer provided to us. This sample does not include plan, account, and privacy disclosures that were also included.
You have three choices of what you can do with your retirement money:
None of these options are available until KeyBank has received your accurately completed documents (listed below).
This website contains paperwork you will need to complete this process. Please complete the forms below, as they apply to you.
Once forms have been completed, they can be returned by regular mail to:
KeyBank National Association
Retirement Operations
Mail Code: OH-01-49-0313
PO BOX 91578
Cleveland, OH 44101-1578
If you have any questions or need help completing these forms, please call 1-800-872-5553.
Processing this paperwork may take as long as three weeks, including mail time. Upon receipt and verification of your paperwork, we will send you another set of plan, account, and privacy disclosures.
KeyDirect is a division of KeyBank that offered accounts to clients where KeyBank does not have any branch locations. If you currently reside in AK, CO, CT, ID, IN, MA, ME, MI, NY, OH, OR, PA, UT, VT, or WA, please visit one of our KeyBank branches or visit www.key.com to see what rates are available in your area. Not all accounts available in all states.
Key has offered the KeyDirect banking business since 1987 under a few different names. Our original business offered banking products via mail and phone, and we launched our first website in 2001. We have been using the KeyDirect name since 2005.
KeyCorp is the parent company of KeyBank and many other financial service-related companies. KeyCorp also owns investment, financing, and real estate companies. KeyDirect is one channel that KeyBank uses to offer its banking products to its customers.
Yes, your deposits at KeyDirect are FDIC-insured up to the current FDIC limits. Please visit the FDIC's website (www.FDIC.gov) for more specific details on those limits.
Since KeyDirect is actually a business segment of KeyBank, it is not listed as a separate business on those sites. All information pertaining to KeyBank N.A. applies to KeyDirect, as it is a business segment of KeyBank N.A.
Key is committed to maintaining the privacy and security of personal information. Please read through our Privacy Policy to learn more about how Key collects, uses, and safeguards your information.
KeyDirect supports existing KeyDirect clients in those states in which KeyBank does not have any local branches. Customers in those 15 states must use key.com or their local branch network to do their banking. KeyDirect does business in all states EXCEPT Alaska, Colorado, Connecticut, Idaho, Indiana, Maine, Massachusetts, Michigan, New York, Ohio, Oregon, Pennsylvania, Utah, Vermont, and Washington state.
Online Banking is a service that KeyDirect offers to help you manage and monitor your accounts. You can view your account activity and online statements, pay bills, get alerts, and much more to help manage your money.
Pay bills, view online statements, make transfers, set up alerts, use Budget Management, and many other features.
Your Social Security or Tax ID Number, Key ATM or Debit Card (for faster enrollment), account number, and valid email address.
You can sign up during the Online Banking enrollment or once enrolled in Online Banking, go to the Statements & Documents tab, accept the disclosure, and select "Yes, Go Paperless." It's just that simple!
Note: Some accounts are not eligible for online statements at this time.
Yes, we offer many different alerts based upon account type. Sign on to Online Banking and select "Maintain Alerts" on the Self Service tab.
There are two types of alerts in Online Banking:
Optional alerts are set up by you and will trigger an email alert when the event is reached. This alert generally occurs during a nightly process. These alerts can be added, modified, or deleted anytime.
Bank-initiated alerts are automatically generated when specific Online Banking actions occur. You will not be able to modify or turn off these alerts. They are designed as a security feature, which will give you greater knowledge of actions taking place within your Online Banking.
On the Payments & Transfers tab, select "Add a Payee" and choose your payee from our list of common companies. All you need to do is enter the payee's account number and submit. If the payee is not in our list, you can add them manually by selecting the link on the "Add a Payee" page.
No, not at this time.
You can fund accounts via regular mail, wire, or ACH. IRAs must be via mail only.
For IRA/Retirement Accounts:
Retirement Operations
PO BOX 91578,
Cleveland, OH 44101
Overnight/Priority:
KeyBank Retirement Operations
4900 Tiedeman Road
OH-01-49-0313
Brooklyn, OH 44144
KeyBank Research and Adjustment
Attn: Customer Deposits
555 Patroon Creek Blvd.
NY-31-55-0105
Albany, NY 12206
For IRA/Retirement Accounts:
Retirement Operations
PO BOX 91578,
Cleveland, OH 44101
Overnight/Priority:
KeyBank Retirement Operations
4900 Tiedeman Road
OH-01-49-0313
Brooklyn, OH 44144
For All Other Accounts:
KeyBank N.A. - KeyDirect
4224 Ridge Lea Rd
Amherst, NY 14226
All annual percentage yields (APYs) are accurate as of today only, and are subject to change without notice. Fees may reduce earnings on the account. Based on the balance tier range the opening deposit balance falls within for the term selected, the fixed interest rate for that range will be paid on the entire opening deposit balance.
You will be linked to Key.com® when you access Online Banking. All accounts and services displayed may not be applicable to you.
Deposit balances are insured up to the maximum allowable limit.
Deposits and other transactions for KeyDirect accounts are not accepted at KeyBank branches. Please conduct all transactions via online banking, phone, or mail. Please contact 1-800-872-5553 for instructions, as needed.
Fees may reduce earnings on the account.
For the Key Gold Money Market Savings account, all interest rates and APYs for all balance tiers are variable and may change at any time after the account is opened.
For the Key Tiered CD and Key IRA Tiered CD accounts, based on the balance tier range the opening deposit balance falls within for the term selected, the fixed interest rate for that range will be paid on the entire opening deposit balance. A penalty may be imposed for early withdrawal. Fees may reduce earnings on the account.
A penalty may be imposed for early withdrawal.
A PO Box is acceptable for a mailing address but you must also provide a legal (physical) address which cannot be a PO Box number.
If your name has changed since you left your employer, please provide one of the following documents: copy of marriage certificate or copy of divorce decree.
Please read our Agreements and Disclosures.
KeyDirect is a business segment within KeyBank National Association.
KeyDirect services existing KeyDirect in 36 states and the District of Columbia but not AK, CO, CT, ID, IN, MA, ME, MI, NY, OH, OR, PA, UT, VT, or WA. If you currently reside in one of these 15 other states, please visit KeyBank at one of more than 1,000 KeyBank branches or visit www.key.com to see what rates are available in your area. Not all accounts available in all states.